A New Brand of Ironclad Managed Services with LECG
LECG is a premier Ironclad partner and the only partner founded by original members of Ironclad’s professional services team. Our members are exclusively former lawyers, legal operations professionals, and Ironclad Legal Engineers. We offer comprehensive Ironclad Managed Services for post-implementation success and administer Ironclad on behalf of over 90 Ironclad customers.
Below, we discuss our unique approach, informed by our experience at Ironclad, that drives our successful engagements and presents a new brand of managed service engagements into the CLM space.
1. Technical Expertise Rooted in Ironclad
Ironclad must be both operational and optimized for maximum benefit. The main area of our managed services engagements focus on improving and maintaining a client’s workflows to ensure they align with business requirements and to take advantage of all new Ironclad features.
We achieve this by offering:
Expert CLM Administration: While at Ironclad, we discovered customers often failed to bridge the gap between recommendations to improve their instance and their desired end state. The space in the middle was the work required. LECG provides hands-on-keyboard resources to quickly turn over deliverables, allowing our clients to focus on their primary functions.
New Product Analysis and Planning: We track Ironclad’s feature roadmap for you. Because Ironclad is our sole CLM focus, we’ve built processes around dissecting new features, testing the best implementation methods, and detailing the change management considerations for clients wanting to use them. If we think a client’s time investment in incorporating a new feature is best reserved for its later iterations, we say so.
Comprehensive Ironclad Assessments: LECG divides optimization opportunities into technical enhancements and business process improvements. While technical configurations—like utilizing formulas for data automation or introducing record relationships—are straightforward, business process optimizations involve deeper, more nuanced changes. LECG has helped clients re-engineer procurement workflows or streamline the use of CPQ tools for sales contracts, bringing both technical expertise and market knowledge to bear in each case.
2. Legal and Legal Operation Experts
LECG members are not tech implementers first: we are lawyers, legal operations professionals, and former Ironclad Legal Engineers who are also experts in tech implementations. Understanding contracts and the why behind “Why a CLM?” influenced our start. We don’t just present options - we provide clear, actionable guidance. We have experience-backed opinions on the best way to implement and manage Ironclad, as well as on building a strong legal operations function.
Clients turn to us to improve legal operation outcomes that sit on the periphery of Ironclad’s workflow engine but nevertheless impact the total return on investment in the tool. For example, we regularly provide assistance in:
Template Rationalization and Optimization: Templates structured for automation make workflow building and maintenance easier, reducing long term costs. With over 20+ years experience advising and working in corporate law departments, we understand the terms that cause friction and slow deals. We suggest alternatives for the legal team to adopt, as well as identify superfluous language to remove while ensuring the legal protections your team cares about remain intact.
Reporting and Insights: Customized reporting within Ironclad takes planning. New customers are often not aware of the interplay between the data in their reports and the configuration of their workflows. LECG understands and provides suggested reports by industry, as well as the technical implementation pathway to achieve each.
Governance and Change Management: Successful Ironclad implementation isn’t just about the technology, it’s about ensuring adoption, long-term sustainability, and continuous improvement. Change management, training, and a post-implementation governance model are as critical as the technical setup, yet they’re often overlooked. We help customers address these key areas to drive lasting success.
3. Relationship and Outcome Focused
Ironclad’s flexibility allows for rapid workflow deployment and fast iteration. A professional service engagement should mirror that flexibility.
We witnessed too many negative outcomes from antiquated service models that touted an agile implementation approach while hiding a narrow and rigid contract scope. We believe that shifting priorities or uncovering the need for new or expanded workflows shouldn’t need to result in rescoping and recontracting an engagement.
At LECG, we’ve taken our experience at Ironclad implementing hundreds of customers and building thousands of workflows to create an efficient and flexible engagement model that’s built on these principles:
Transparent Scoping: With hundreds of repetitions implementing every aspect of Ironclad’s feature set, we provide accurate estimates of the effort necessary for each component of your project during the pre-engagement process. When there’s an area of uncertainty, we suggest what information can improve clarity. The outcome allows your team to allocate resources to meet your project’s timeline within the budget you’ve allocated.
Flexible Engagements: We meet clients where they are. As clients would expect of their own internal resources, we align ourselves to your goals. Should that require re-deploying resources or pulling them back to pick up work at a later time, our engagements allow you to do so without fear of losing your entitlements. Ultimately, we want you to receive the full value of your engagement with us.
Embedded Resourcing: With an LECG engagement, you receive a named resource who serves as an extension of your team. They understand your system set-up and your needs and are incentivized to ensure your success. When you submit work requests, they are not funneled to a pooled services team, but rather are handled by the LECG members assigned to you. This ensures you receive a high quality work product from someone who knows your instance and its intricacies.
LECG’s deep expertise in Ironclad and CLM Advisory sets us apart. Our client-first approach, combined with a deep technical understanding of Ironclad’s capabilities, enables businesses to unlock the full potential of their Ironclad instance.
If you’re ready to take your contract management to the next level, contact LECG today to learn more about how our Ironclad managed services can benefit your organization.